Company
Policies

Privacy Policy

1st Touch Football Kickz (“We”) are committed to protecting and respecting your privacy.

This policy, together with our terms of use, which can be found on our Terms and Conditions page and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

For the purpose of the General Data Protection Regulation (GDPR), the data controller is 1st Touch Football Kickz Limited.

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

 

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

·       Information that you provide by filling in forms on our site www.1sttouchfootballkickz.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services such as making and completing a booking. We may also ask you for information when you report a problem with our site.

·       If you contact us, we may keep a record of that correspondence.

·       We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

·       Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

CHILDREN’S DATA AND PARENTAL CONSENT

As our services are specifically designed for children aged 5 to 12 years old, we collect and process personal data relating to children who attend our sessions, camps, and events. This may include information such as the child’s name, date of birth, medical needs, and attendance records.

We are committed to protecting the privacy of children and complying with the UK General Data Protection Regulation (UK GDPR). Where we collect personal data about a child, we do so only with the explicit consent of a parent or legal guardian. This consent is obtained during the registration and booking process and may be requested again if the intended use of the data changes.

We do not knowingly collect or process personal information from children without verified adult consent. If we become aware that we have inadvertently collected data from a child without the appropriate consent, we will take steps to delete it as soon as possible.

Children’s data is processed solely for the purpose of delivering our services safely and effectively and will not be used for marketing purposes without parental consent. This data is stored securely and only accessible by authorised personnel who require it to perform their duties.

Parents or guardians have the right to access, correct, or request deletion of their child’s personal data at any time by contacting us at info@1sttouchfootballkickz.co.uk.

 

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general Internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

·       To estimate our audience size and usage pattern.

·       To store information about your preferences, and so allow us to customise our site according to your individual interests.

·       To speed up your searches.

·       To recognise you when you return to our site.

We use cookies and similar tracking technologies on our website to enhance user experience, analyse site traffic, and support basic website functionality. Cookies are small text files placed on your device when you visit our website.

Cookies help us:

·       Understand how visitors use our site

·       Improve functionality and performance

·       Remember your preferences and settings

Some cookies are essential for the site to function properly, while others (such as analytics or marketing cookies) are optional and require your consent.

When you visit our website, you will be presented with a cookie banner that allows you to:

·       Accept or reject non-essential cookies

·       Manage your cookie preferences

·       Access more detailed information about each type of cookie

You can also adjust your cookie settings at any time through your browser settings.

For full details, please refer to our Cookie Policy.

 

THIRD-PARTY SERVICES

To help deliver our services effectively, we share limited personal data with trusted third-party service providers. These providers process data on our behalf in accordance with data protection laws and only for the purposes necessary to perform their functions.

The third-party services we currently use include:

·       BookWhen – We use BookWhen to manage all session and event bookings. This involves collecting customer details such as names, contact information and attendance records, which may include attendee’s name, date of birth and any relevant medication information, to process and manage registrations.

·       Stripe – We use Stripe to process payments securely. When you make a payment, your payment details are handled directly by Stripe and are not stored on our servers. Stripe complies with strict security standards, including PCI-DSS.

·       Mailchimp – We use Mailchimp to manage our marketing communications. If you opt in to receive updates from us, your name and email address will be stored in Mailchimp’s secure system and used solely for email distribution purposes.

Each of these providers is contractually bound to protect your data and is prohibited from using it for any other purpose. Your data will never be sold or shared beyond these services without your explicit consent.

 

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

·       To ensure that content from our site is presented in the most effective manner for you and for your computer.

·       To provide you with information, products or services that you request from which we feel or us may interest you, where you have consented to be contacted for such purposes.

·       To carry out our obligations arising from any contracts entered into between you and us.

·       To allow you to participate in interactive features of our service, when you choose to do so.

·       To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services that may be of interest to you and they or we may contact you about these by email or telephone.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

 

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

·       In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

·       If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@1sttouchfootballkickz.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Under the UK General Data Protection Regulation (UK GDPR), you have several rights regarding your personal data. These include:

·       Right of Access – You can request a copy of the personal data we hold about you.

·       Right to Rectification – You have the right to have inaccurate or incomplete data corrected.

·       Right to Erasure – You can request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purpose it was collected (“right to be forgotten”).

·       Right to Restrict Processing – You can ask us to pause the processing of your data, for example, while we verify its accuracy.

·       Right to Data Portability – You can request that your data be provided to you or another organisation in a structured, commonly used, and machine-readable format.

·       Right to Object – You can object to your data being processed for certain purposes, such as direct marketing or where processing is based on our legitimate interests.

·       Rights in Relation to Automated Decision-Making and Profiling – You have the right not to be subject to decisions based solely on automated processing, including profiling, which significantly affect you.

To exercise any of these rights, please contact us at info@1sttouchfootballkickz.co.uk. We may need to verify your identity before processing your request.

 

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. We will provide this information free of charge unless the request is manifestly unfounded, excessive or repetitive, in which case we may charge a reasonable fee.

 

LAWFUL BASIS FOR PROCESSING PERSONAL DATA

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), which requires that we have a lawful basis to do so. The lawful bases we rely on include:

·       Consent – We rely on consent where you have given us clear permission to process your personal data for a specific purpose, such as receiving marketing emails or when collecting data about children. You can withdraw your consent at any time by contacting us.

·       Contract – Processing is necessary to fulfil a contract with you, or because you have asked us to take specific steps before entering into a contract. This includes processing your data to manage bookings, deliver services, and communicate with you regarding sessions or camps.

·       Legal Obligation – We process personal data to comply with legal and regulatory requirements, such as safeguarding regulations, health and safety obligations, or lawful requests from public authorities.

·       Legitimate Interests – We process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include improving our services, ensuring the security of our systems, and communicating important service updates.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

 

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@1sttouchfootballkickz.co.uk